Contact Us

When to get in touch

If you are an Australian player who has tried Jet and hit a snag, or you simply want to flag something about the site, this form is the right place. Messages that arrive here are read by the editorial team, not by the casino’s support desk. If your issue is about a specific deposit, withdrawal or account block, contact Jet directly first — we cannot alter transactions or lift restrictions, and we will not act as a go-between.

For the reply to be genuinely useful, include the casino name, the date you played, and a short description of what happened. If the problem involved a bonus or a wagering requirement, name the promotion exactly as it appeared. Screenshots are welcome where the form allows attachments, but never send passwords, full card numbers or anything that would let someone else access your account.

Where your information goes

Everything typed into the form is treated as confidential. The editorial team reads each message, and the details are used only to investigate the matter you raised. We do not sell the addresses, do not add them to marketing lists, and do not share them with Jet or any third party unless you have given clear permission to forward the query. Records are kept only as long as necessary to resolve the issue and are then deleted.

Feedback about this website

Corrections to the Jet review, suggestions for games we have missed, or reports of a broken page are all read with the same care as a complaint. When a reader points out an error in the ratings, the wagering terms or the payout description, the review is checked against the current terms and updated where the reader is right. If we change the page because of your note, you will not always receive a personal reply, but the correction will appear in the review itself.

For feedback to count, name the section of the review you are talking about. A message that says “the bonus section is wrong” is harder to act on than one that quotes the line and explains what the actual terms state.

What to leave out

• Abusive language or threats — these are not answered and the message is discarded.
• Requests to reveal another player’s betting history or account status.
• Questions about legal matters that apply to gambling in Australia — we are reviewers, not lawyers, and cannot give legal advice.

Turnaround is not guaranteed to any fixed time, but every genuine query gets a reply as soon as the team can work through the queue. If your matter is urgent and involves a locked account or a refused payout, the fastest path is always the casino’s own support channel.